ESSENTIAL SERVICES DURING COVID-19 RESPONSE (updated 3/20/2020)

UPDATE: Thursday, March 19, 2020, the Anchorage Mayor issued Executive Order 2 mandating the conservation of personal protection equipment. We must support our fellow Alaskans and comply with this order. Non-essential procedures already scheduled are being rescheduled. We are continuing to perform procedures that address pain and suffering, and seeing animals for vaccines, illness, or injury. Thank you for understanding.

Our priority during this strange time is the protection of our employees and animals in our care. With that in mind:

1. The Adoption Center is closed to the general public. You may arrange a Meet & Greet appointment by calling 344-3033. If you are sneezing or coughing you will not be admitted.

2. The Food Bank is available by appointment only. Again, call 344-3033 to make an appointment. If you are sneezing or coughing you will not be admitted.

3. Capacity in the Clinic lobby is limited to 8 people at any one time. You will be asked to wait in your vehicle if you are at the Clinic during a busy time of day. It's not personal.

4. Customer Service Representatives are reaching out to scheduled "wellness" appointments with a recommendation to reschedule. This is an effort to limit our services to those that are essential. Procedures such as spay, neuter, and dentals will not be affected.

5. If you are coughing, sniffling, or otherwise releasing droplets you will be asked to leave. This is for the protection of our staff, their families, and our other clients. Being rude or angry will not increase the likelihood that you'll be allowed to stay.

6. Please maintain safe distances--six feet--from our staff and from one another while you are on our premises.

7. When you bring an animal in for an exam, the animal will be seen without you either in our clinical area or a separate exam room. Prior to the exam a tech will collect information regarding history, symptoms, etc. Once the vet has examined your animal it will be returned to you and the vet will discuss findings in an area where the six foot distance can be maintained.

Look, we get it--we're all on edge. We are trying our best to provide essential services that help advance public health and reduce animal suffering--spay, neuter, vaccines, and critical care. Our staff are also working with increased restrictions and protocols for frequent disinfecting common areas. We need your cooperation to be able to care for your animals. Please help us keep ourselves and our families safe. Thank you!