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Orange Wall

SIP N' TAILS
JUNE 25TH
BERNIE'S BUNGALOW LOUNGE

Announcements

Hiccups with Booking Vax/MC Appts.

The part of our vet clinic software (EzyVet) that allows clients to schedule their own vaccine or microchip appointments is not working properly. If you are trying to book either of those types of appointments and cannot get in through the Pet Portal you have several options:

  1. You can try to schedule by phone. Dial our main number, 907-562-2999 and select option 2. The phone is manned M-F, 8:30am-5:30pm. If you get the voicemail please leave a clear call back number and your name.

  2. You can use the walk in option. We accept walk in vax/MC appointments M-F, 9am-5pm. Clients are accepting in the order they’ve checked in, with scheduled appointments given priority over walk ins. Because of the difficulty in self scheduling, the wait this week is minimal.

We are hoping that the software company corrects this glitch quickly and we will update you as quickly as we can.

We have overhauled our volunteer system and created new and fun ways that you can be part of the Alaska SPCA mission.  Our Volunteer Portal is where you'll see opportunities, create your profile, access required training, and be able to track the impact of your work.  Any volunteer work involving animals requires completion of free on-line training (Fear Free Shelter Program).  


How to Cancel a Clinic Appointment . Avoid a no show fee!  The best way to cancel a clinic appointment is by emailing our Customer Service Team at customerhelp@alaskaspca.org at least 24 hours before the scheduled appointment.  

Online Spay/Neuter Request in our ongoing effort to make it easier to book services at our veterinary clinic we've launched an online Spay/Neuter Request form.  Please complete the form, submit, and a Customer Service Team Member will contact you with available appointments, collect deposit, and provide pre-surgery instructions.  You can find the form here: https://www.alaskaspca.org/request-a-s-n-appt. Please note that if you do not show for your appointment you will forfeit your entire deposit.
 
Pick Up Your Pets by 5:30pm After surgery and avoid a late fee!
Please pick up your pet no later than 5:30pm. There is a late charge for pet owners who do not collect their pets from surgery by 5:30 pm. If you do not pick up your pets on time the techs cannot get the treatment area and kennels cleaned for the following day. A $20 fee will be assessed for every five (5) minutes that you're late.  


Thank you for your patience and understanding, as we continue to improve, to provide the best service and care for your pet!

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